Category: eCommerce

Kogan’s 5 click unsubscribe

ruslan koganWhy should email subscriptions be binary?

Most businesses have the option to receive email marketing or not.

This is overly simplistic.

Why not give customers different options for:

  • the type of emails they receive,
  • the frequency of emails and
  • why not even give the option to take an email holiday if customers’ inboxes are overflowing ?

Hat tip to Ruslan Kogan for the 5 click unsubscribe.  This is pure engineering brilliance!



I have been a passionate supporter of opt-in email marketing legislation in Australia and globally.  ACMA has some useful information on how to best comply with the Spam Act.

Update 25 June 2014:

Even though I unsubscribed from Kogan’s email list, Kogan still spammed me silly.  Sigh.

The chief Twitterer at Kogan says I’m unsubscribed again.

Exclusive: first look at Google Shopping Express in action

Google Shopping ExpressAfter I trialled Google’s new same-day delivery service, Google Shopping Express, it’s ease of use and sheer convenience makes it a clear threat to the traditional retail model.

Read my full article at PowerRetail for my insider account of Google’s dramatic entrance into the FMCG online retail market.

PeSA 2013: seventh annual conference highlights

Josh RoweWhether you’re a first-time attendee or an old-hand, there’s always great stories and plenty of information to absorb at the PeSA Internet Conference.

Read my full article at PowerRetail for my highlights from the proceedings, including information about: eBay, Deb Sharkey, Australia Post, ClickFrenzy, Ruslan Kogan, Sheridyn Fisher and BuyReply.

A physical store is still a retailer’s greatest commodity

retail shopNo matter how much online retail websites attract new customers, the traditional shopfront will always be a retailer’s greatest weapon – but both online and offline must be adequately catered for.

Read my full article at PowerRetail where I talk about Apple, Burberry, Myer, Sephora and other retailers’ approaches to harnessing digital technology in their retail stores.

What is your shopping cart abandonment strategy?

I love getting a deal when I buy things.

In traditional retail this usually involves me working on a sales person to give me something extra or the product I want for less than the sticker price. One technique I regularly use is to feign walking out of a store to drive better value for me.

While I am trying to get more value for less spend, the sales person is usually working on me to increase my spend through upselling.

These sales and negotiating concepts have been around for thousands of years in face-to-face transactions.  However, they are still juvenile for online selling.

Shayne Tilley provides some great online upselling tips which provide online retailers with practical ways to increase the spend of the consumer by promoting products that the customer may find valuable at different stages of the sales cycle.

Retailers must also consider the customers, like me, who sometimes don’t even get to the virtual cash register; the abandoned shopping cart. Industry sources suggest that more than 7 out of 10 shopping carts are abandoned – that’s a big number!

Many online retailers lack appropriate abandoned shopping cart strategies. That is, people who walk out of an online store because they didn’t find the right value mix; right product at the right price.

There are a number of techniques for dealing with customers who abandon their shopping carts, including using email and/or web site pop ups to:

  • offer free shipping
  • offer a discounted product price
  • offer an additional free or discounted product
  • remind the customer that they have items in their shopping cart
  • and ultimately give them an opportunity complete their transaction with ease

Another perspective on this topic to consider is that some customers use shopping carts as their electronic wish lists and were not intending to purchase immediately.

What other abandoned shopping cart techniques have you seen that work well ?