Category: customer feedback

email no reply

noreply@ is offensive

What is the point of sending your customer (or potential customer) an email if you don’t want a reply?

Our main business email address is hello@(domain-name).

Email is one of the most powerful ways to communicate directly with your customers.

Don’t forget the simple stuff. Be human. Talk to your customers.

Old customers will stay, and you’ll attract new ones.

Uber Eats Melbourne Review + Promo Code $20 off

NEW: UberEats Melbourne Promo code Get $20 off your first order use this

UberEats $20 promo code: eats-uberjoshrowe




Don’t produce a product you don’t care about

This story has a happy ending, read the whole thing.

Last year I was shocked at the way in which Sensis treated their Yellow Pages product.

In response to this, I unsubscribed from their dead tree books.

Sensis Yellow Pages White Pages Cancellation

However, this year I still received the dead tree book which was once again just thrown onto my front lawn with no care for the product itself.

Don’t produce a product you don’t care about.

… and listen to your customers’ preferences.

Update: Only a few hours after I wrote this blog post a Sensis staffer came to my house to personally pick up the Yellow Pages and apologise.

Things sometimes break and when they do the best thing is to fess up and then move on.  Hat tip to you Sensis team.

and a hat tip to the good people at Sensis and YellowPages

Twitter has a spam problem

Over the last 24 hours I have received 50+ mentions from fake Twitter accounts.

These spam tweets use copied tweet content from my real twitter friends.  Darren Rowse reports he has had hundreds of spam tweets and other people in my twitter circle of friends are also groaning at the moras of tweet spam coming their way.





Here’s an example of an orignal tweet from Darren Rowse to me which has been duplicated and tweeted as their own by fake Twitter accounts.

Twitter duplicate tweet spam

Taking a closer look at one of the fake Twitter accounts it bears some interesting traits.  At a quick glance the photo and bio look real.  The duplicate tweet even makes the account appear as though they are tweeting with real people.

Fake Twitter account

The fake Twitter account is following real accounts which all have a high follower ratios.

Twitter accounts with high follower ratios

Is it possible that these fake accounts are simply being set up to sell real looking followers to folks who buy Twitter followers?

Here’s what can you do to slow down the Twitter duplicate tweet spam problem:

  1. Report every single one of these fake Twitter accounts as spam
  2. Tweet Twitter @support that this is a problem
  3. Tweet your local Twitter country rep that this is a problem, for Australia that is @TwitterAU

The more data Twitter is able to collect on these spammers then the more likely that Twitter will be able to build automated systems to slow the Twitter spammers down in the future.